Ask us questions

Placing An Order
In order to place an order with us, customers must register and log-in first via our Login / New User Registration page.


Making Changes to An Order
You can make changes to your order any time via hotline on the website. Or email to us via :


International Order
We currently do not accept or ship online orders for customers who reside outside of VietNam and Canada.
Shipping & Delivery
2nd Day Delivery and Next Day Delivery: Orders must be placed by 2pm Eastern Standard Time (EST) to be processed on the same business day. “Business Days” means Monday through Friday, excluding federal holidays. Orders received between Friday after 2PM and Monday morning are usually processed within the next one or two business days.
Click LOGIN at the top of the page. You will be directed to a LOGIN and REGISTRATION page. Click REGISTER , fill out all the necessary information and click SUBMIT upon reading and agreeing to the TERMS & CONDITIONS.

Sign In
Click LOG IN at the top of the page. You will be directed to a page where you will be asked to enter the email address and password you registered with. Fill out the necessary information and click LOG IN. You will be brought to the main page where you may then proceed to navigate and place your order(s).

Changing your profile
If you would like to change your profile please go to the MY ACCOUNT section, click on the EDIT PROFILE. Once you have changed your personal info please click SAVE and your profile will be updated.

My Orders
You may view any order(s) through MY ACCOUNT. Just click on ORDER HISTORY. Orders that are in your ORDER HISTORY cannot be modified or canceled.
Product Information & Ingredients
Product information and ingredients are listed on each product’s page. If you want to see an ingredient list and are not able to see it from the product page, please contact us at with the specific product(s) you would like to inquire about.

Beauty Info & Advice
If you have any questions regarding what products would best suit your needs, please visit our Club ROBERT WILLIAMS page for beauty tips or email us at and we will be more than happy to answer any questions you may have.

If your Internet Service Provider (ISP) or email client filters blocks emails, it may be affecting those emails you wish to receive. If you believe this is happening, please consult the Help Section of your email program or contact your ISP directly to see how to reduce or remove the settings that filter or block email.

You can also add our email address ( to your address book. This will ensure that all future correspondence regarding your ROBERT WILLIAMS Online orders will be accepted.

Online Store Credit
Unfortunately we do not have online store credit available at this time.